Your IT Team is Good at a Lot of Things. iManage Shouldn't Have to Be One of Them.

Dedicated iManage managed services from the team that knows the platform better than any other iManage partner.

This Is Not a General IT Problem

iManage is not a general-purpose application. It is a specialized platform with its own architecture, permissions model, and support requirements. When something goes wrong or a user cannot access what they need, the answer is rarely something a generalist IT team can resolve quickly.

So what happens in most organizations? The ticket goes into the queue. IT triages it alongside everything else they are managing. The iManage admin, if there is one, gets pulled away from other work to troubleshoot something that may be outside their expertise anyway. And the attorney, paralegal, or legal ops team member who needs access to a document right now is sitting there waiting.

For IT directors, iManage support is a resource drain on a team that is already stretched. For legal ops leaders, it is a dependency on an IT department that was never set up to handle specialized legal technology support in the first place.

iManage issues get triaged alongside general IT tickets, not treated as the business-critical problems they are.

Most internal IT teams do not have deep iManage expertise and cannot resolve complex issues quickly.

Legal teams lose productive time every time an iManage issue sits in a queue waiting for the right person.

Here Is What It Costs You

iManage is not static. Updates roll out. Configurations change. Integrations need maintenance. The more your organization relies on iManage, the more that gap matters. Someone who knows the platform needs to be available when something needs attention.

A generalist IT team cannot keep pace with iManage's evolution. An internal admin who handles iManage among ten other responsibilities cannot provide the depth of support a legal environment requires. Every time a deadline is missed because someone could not get into the system, that gap has a real cost.

Platform updates and configuration changes require specialized knowledge most internal teams do not have.

Legal teams pay the price every time an iManage issue sits with the wrong person for too long.

The gap between what your IT team can handle and what iManage requires grows as your usage grows.

Here Is What We Do Instead

Micro Strategies provides dedicated Level 1 and Level 2 managed services for iManage. That means your users have a direct line to certified iManage analysts and architects, not a general help desk that escalates to someone who escalates to someone else.

When an issue comes in, it goes to people who know iManage. Not people who will figure it out. People who already know it.

For IT directors, that means iManage support is off your plate. Your team focuses on what they are built for. Micro Strategies handles everything iManage related.

For legal ops leaders, that means your team has access to specialized support that understands the legal technology environment, not just the technology itself.

What Your Team Gets

Issues resolved by people who know iManage. Certified technicians and architects handle every ticket. No escalation chains, no learning on the job.

A direct line, not a queue. Your users reach iManage specialists directly. Not a general help desk that has to figure out who to call next.

IT gets their bandwidth back. iManage support comes off your internal team's plate completely. They focus on what they are built to handle.

Legal ops gets the response times they need. Issues that affect deadlines and client work get treated with the urgency they deserve.

Support that never falls behind the platform. Our team works with iManage every day across law firms and corporate legal departments. When the platform updates, we already know what changed and what it means for your environment.

Proactive, not just reactive. We do not just fix things when they break. We monitor, maintain, and flag issues before they affect your users.

The Expertise Behind It

We are not a general managed services provider that added iManage to a list of supported platforms. iManage is core to what we do. Our team includes iManage specialists who work with the platform every day across law firms, corporate legal departments, and compliance-driven organizations.

In 2026, iManage named Micro Strategies its Corporate Partner of the Year. That recognition reflects the depth of our iManage expertise across implementation, integration, migration, and support.

Certified iManage technicians and architects on every support engagement.

Level 1 and Level 2 support with direct access, no escalation runaround.

Deep familiarity with legal technology environments and the unique demands they place on iManage.

iManage support should not be your IT team's problem to solve

Let's talk about what dedicated managed services looks like for your organization One conversation. Concrete next steps.